Pro Guide

VINTED Guide for PRO SELLERS

You can now sell items on Vinted if you are a professional registered in France as a company, a sole trader or a non-profit organization, what we call a “Pro Seller”. 

Please keep reading to learn more about how this works and what your rights and obligations are as a Pro Seller on Vinted. 

This guide is not exhaustive so please refer to the Vinted’s Terms and Conditions and the Vinted Pro Terms and Conditions for more information. 

Becoming a Vinted Pro Seller

Is it mandatory?

If you are a professional, you must declare yourself as a "Pro Seller" on Vinted. 

Failing this, in accordance with the prohibition of misleading commercial practices, you face the following sanctions: 

France: two years’ imprisonment and a fine up to EUR 300,000 (Article L. 132-2 of the Consumer Code).

In addition, you are solely responsible for registering with the Companies Registers and Business Directories or Registre National des Associations, as well as for complying with your social and tax obligations. 

You can find more information on the Tax authorities and Social Security websites.

Create or log in to your Vinted account

The first step to selling on Vinted is to create a standard Vinted account. You can then choose to convert it into a Pro Seller account or to create a separate Pro Seller account, as explained in more detail here. 

Please note that we can also ask you to create a Pro User account if we have knowledge of information showing that you meet the eligibility criteria listed below. Please take this seriously, as we can block your access to Vinted if you do not register as a Pro User while you meet the criteria to be considered a professional.

You can only have one Pro User Vinted account - multiple accounts are not allowed on Vinted. However, you may have both a personal account and a Pro Account (different email addresses and phone numbers need to be used during the registration). In this case, your personal account must be exclusively reserved for private use (for example, to make purchases and sales for your private needs). 

Meet the eligibility criteria

To be eligible, you must:

- be a company, a sole trader or a non-profit organization (association within the meaning of the French Law of 1st July 1901 or foundation), and be duly incorporated in France; 

- use Vinted’s services in the context of your professional activity (i.e. act in a professional capacity when listing/selling items or using any other Vinted services); and

- comply with the Catalogue rules and offer second-hand items which belong to any of the following categories: 

(i) Women’s, men’s and children’s clothing, footwear and accessories.

(ii) Children’s toys, furniture and childcare equipment.

(iii) Tech accessories such as headphones, smart watches, phone cases and similar items.

(iv) Homeware such as textiles, tableware and home accessories.  

(v) Entertainment items such as video games, consoles and accessories, books, games, puzzles, and music and video.

(vi) Pet care items such as clothing, accessories, bedding, travel accessories, and toys.

​​On Vinted, you can only list items that have already been lawfully placed on the European Economic Area (EEA) market.

You cannot register if you offer to:

- sell items to buyers located in countries where the sale of such items is prohibited by law (whether because of the nature of the item, the quality, make or materials of the item, or for any other reason);

- sell cosmetic items (including beauty tools / gadgets);

- provide services and offer items with a note such as "renting", "can be ordered", "out of stock", "check back later", "can be customised";

- resell items purchased in bulk or items sold as dropshipping products with a low resale value;

- sell a large number of brand new items, including items with tags (second-hand items which are in a “new” condition may be sold on Vinted provided that they are unique pieces);

- sell items you made as hand-crafter and/or designer. 

Enter your business information

During the registration we will ask you to add information such as your business name, address, email, telephone, business number, the trade register where your business is registered, headquarter’s address, where applicable VAT registration number and/or other identification document, bank account details, legal representative and its personal details (full name, date of birth, nationality, country of residence, address and email). You will be also asked to certify that you will only offer products or services that comply with the applicable European Union law. 

When “Know Your Customer” (KYC) procedure is initiated (for more information please see paragraph 15 of Pro Terms and Conditions), besides data provided above, you will also have to provide the following data: (i) for non-profit organisation copies of: articles of association, registration proof (extract of publication or Decree declaring a foundation of public utility) and identity document of legal representative, (ii) for sole-traders copy of: identity document and proof of registration (K-extract), (iii) for companies: articles of association, registration proof and ultimate beneficial owner declaration form (indicating a physical person owning at least 25% of company’s share and providing his/her personal details such as full name, address, nationality, birthday and birthplace) and identity document of legal representative. 

Please ensure that this information is complete, accurate and up-to-date. As part of the Buyer Protection Pro we offer buyers, we will check this information and any missing or incorrect information may prevent or delay your registration as a Pro Seller. 

Read and accept the Pro Terms and Conditions

Once we have all the information, we will ask you to read and accept the Pro Terms and Conditions. These terms explain Vinted’s and your obligations in relation to the services we offer, regarding, among other things, the rules applicable to item listings, the Buyer Protection Pro we offer buyers who purchase items from you, and Vinted’s role as an intermediary in your relations with (potential) buyers. 

For exhaustive information, please read the Pro Terms and Conditions.

Once you have created your Pro User Account, you will have full access to the Site.

Security procedures

In order to protect your Pro Account and avoid operations of compromised accounts, we might - at the registration and after from time to time - verify information included in your Pro Account, ask you to: answer relevant questions, provide relevant information, remedy incorrect or incomplete information, and/or assist in the Pro Account verification procedures. Those procedures will be reasonable and proportionate to the security objectives pursued. Where the information provided within those procedures is incomplete or incorrect and/or there is no assistance from your side, we might suspend provision of Services, in accordance with the Pro Terms and Conditions, until correction has been done.

Selling items as a Pro Seller: your obligations

When listing and selling items on Vinted as a Pro Seller targeting consumers, you must comply with: 

- Vinted’s Terms and Conditions, the Pro Terms and Conditions and your own Additional Policies (as explained below); and 

- All applicable laws and regulations, in particular consumer law. 

Adopting fair practices

You must always adopt fair practices in your relationships with buyers or potential buyers. 

An unfair commercial practice is a commercial practice which is contrary to the requirements of professional diligence and which distorts or is likely to substantially distort the behaviour of the consumer. Examples of such practices include misleading and aggressive practices. 

Misleading commercial practices are those that contain false information or in any way deceive or are likely to deceive the consumer, even if the information is factually correct, and cause him to take a transactional decision that he/she would not have taken. The information can be related, but not limited, to the following elements:

- Main characteristics of the product; or 

- Price; or

- The need for a service, part, replacement or repair.

An aggressive commercial practice is characterised by the pressure applied on the consumer in order to make them give in or to strongly influence their choices. A commercial practice is considered aggressive if, as a result of repeated and insistent actions, undue influence or physical or moral constraints:

- it impairs or is likely to significantly impair a consumer's freedom of choice; or

- it affects a consumer's consent in such a way that it can no longer be considered valid;

- it hinders the exercise of a consumer's contractual rights.

Read more on unfair commercial practices:

- Directive 2005/29/EC of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market;

- France: Article L. 121-1 of the Consumer Code; Articles L. 121-2 to L. 121-5 of the Consumer Code; Articles L. 121-6 and L.121-7 of the Consumer Code; Articles L. 212-1 to L. 212-3 of the Consumer Code.

Providing all mandatory information to (potential) buyers

When listing an item, you must provide (potential) buyers with all the information listed below. This information includes a description of the “essential characteristics” of the item (i. e. its main features, such as size, colour, material, brand, environmental qualities and characteristics, etc.), its price, the date or deadline by which the item will be delivered to the buyer, information on your identity and contact details, methods of payment and delivery, right of withdrawal, legal warranties and how to deal with any issues. As explained below, some of this information will already be provided by Vinted.

Where applicable, you should also inform (potential) buyers about any after sale services and commercial warranties that you offer. For items that you list on Vinted, this information will be included in:

- The item listing that you will create. You can list as many items as you want, for free. You must comply with the Catalogue rules, the Terms and Conditions and the Pro Terms and Conditions. 

You need to upload a few photos of the item and describe it as accurately as possible, indicate if it is damaged or faulty in any way, and clearly state the price. Please check out the Help Centre for more information and tips on how to list items. 

- The Pro Terms and Conditions. To help you get ready to sell faster, we have prepared standard terms that will apply to all the sales you make through Vinted. They already include a lot of the information required by law and reflect your legal obligations and the buyers’ legal rights. 

- Your Additional Policies, which you will create in your Pro Account settings. Because some of the mandatory information is very specific to your business and the items you sell, you will need to supplement the Pro Terms and Conditions with your own Additional Policies. Vinted provides you with a dedicated space to add this information in your Pro Account settings. 

When creating your Additional Policies, please keep in mind that they must be written in a clear and comprehensible manner. If they are unclear, they will be interpreted by Vinted, a mediator or a court in whichever way is most favourable to the consumer. 

They must also comply with the law and be consistent with the Pro Terms and Conditions and the Vinted’s Terms and Conditions, and cannot derogate from them (unless they include commitments on your part that are more favourable to buyers). 

To help you navigate all these obligations, the chart below summarises what mandatory information needs to be displayed and where:

Together, the Pro Terms and Conditions and your Additional Policies form a binding contract between you and the buyer.

Please also find below the relevant legal provisions on the information you need to provide buyer with, depending on the buyer’s country of residence: 

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Articles L. 111-1 and L. 221-5 of the Consumer Code; Article 19 of Law No. 2004-575 of 21 June 2004 pour la confiance dans l'économie numérique

Belgium: Civil Code on contractual civil liability; Code of Economic Law on the information to be provided by professional sellers to consumers; Code of Economic Law on distance agreements between professionals and consumers

Netherlands: Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers; Consumer Code on distance agreements between professionals and consumers

Spain: Civil Code on contractual civil liability; Spanish Consumer Protection Act 1/2007 on the information to be provided by professional sellers to consumers; Spanish Consumer Protection Act 1/2007 on distance agreements between professionals and consumers

Luxembourg: Articles 1142 et seq. and Article 1382 of the Civil Code on contractual civil liability; Articles L. 111-1 et seq. of the Consumer Code on the information to be provided by professional sellers to consumers; Articles L. 221-1 et seq. of the Consumer Code on distance agreements between professionals and consumers

Italy: Articles 1218 et seq. of the Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers.

Portugal: Article 4 of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers; Article 8 of  Law no. 24/96, of 31 of July, on consumer protection.

Germany: Civil Code

Austria: Consumer Protection Act and Distance and Off-Premises Transactions Act (FAGG).

Ranking

On Vinted, listings are sorted by “relevance” taking into consideration a combination of criteria such as the date on which they were posted, the information provided in your profile and the preferences indicated by users such as item category, size, price or brand. Please have a look at the Pro Terms and Conditions and the Our platform section for more information. 

You can improve the visibility of your items by paying for additional services like Bumping listed items or Wardrobe Spotlight. 

Delisting 

We may remove item listings or content that are unlawful, contrary to accepted standards of behaviour or public order, that infringe third party rights or do not comply with the Catalogue rules, the Vinted’s Terms and Conditions and the Pro Terms and Conditions. In such cases, we may also block your account temporarily or definitively. 

Where applicable, we will give you notice in accordance with the Pro Terms and Conditions. 

Payment 

Orders are paid through our Integrated Payment System. More information about this service is available in the Pro Terms and Conditions. 

You will receive your payment as soon as an order is completed. Here is how this works in more detail:

1. Buyer purchases an item > Payment appears under “Pending balance”

The buyer’s payment for the item and its shipping is securely held in escrow by MANGOPAY S.A.,  - the E-wallet Provider. This amount will appear in your Vinted Balance under “pending balance”.

Pending balance cannot be withdrawn or used to pay on Vinted. It is there to indicate the amount that you will receive after completing the order(s).

2. Buyer completes the order > Payment appears under “Available balance”

The price of the order is held in escrow by the E-wallet Provider for as long as the buyer benefits from the Buyer Protection or Buyer Protection Pro and until the completion of the sale. For more information on the circumstances under which a sale can be considered completed, see the Pro Terms and Conditions.

Vinted is the only party that can instruct the E-wallet Provider to release the price of the order to you, and will not do so (i) until this 14-day-period has expired or (ii) if the buyer has escalated an issue with us, until we have determined whether the buyer should be reimbursed. 

BUYER PROTECTION SERVICES

As a mere intermediary, Vinted is not a party to the sale between you and the buyer. However:

- if the buyer is another Pro User, they will benefit from the standard Buyer Protection described in our Terms and Conditions, if they finalise their transaction with you on Vinted by using the “Buy now” button;

- if the buyer is a consumer, they must finalise the transaction on Vinted by using the “Buy now” button. We will help settle your disputes with them if they have not received the item, if the item has not been delivered or has been delivered late, or if they wish to exercise their legal right of withdrawal. This is the Buyer Protection Pro, described below. 

Validity period of the Buyer Protection Pro

Buyers can activate the Buyer Protection Pro by pressing the “I have an issue” button available in their Private Messages with you:

- within 14 calendar days of the delivery of the Item;

- if the Item is lost during shipping, within 14 calendar days of Vinted’s notice. 

Please read carefully the Pro Terms and Conditions for full information. 

The Buyer Protection Pro will not apply if the buyer withdraws from the sale or notifies their claim without using their Vinted Private Messages with you or if they do not comply with the procedure described in the Pro Terms and Conditions. 

Scope of the Buyer Protection Pro

The Buyer Protection Pro includes, for buyers, the below services:

- Secure transactions (escrow), allowing the price of the order to be held in escrow for the duration of the Buyer Protection Pro;

- Facilitation of the withdrawal process;

- Assistance in case of loss of Items during shipping or late delivery;

- 24/7 customer service.

Buyers can still contact you directly because as a Pro Seller, you are automatically liable to them for the proper performance of the sale. 

Below is an overview of the buyers’ legal rights. 

Delivery

Your items will be delivered to buyers with our Integrated Shipping System. Please read more about this service in the Pro Terms and Conditions. 

Ship the item with the method that the buyer has paid for and follow the instructions, using the prepaid label that we will send you. You are responsible for handling buyers’ personal data in accordance with data protection laws. 

From shipment until the buyer has received the item, you bear the risk of loss of the item. This liability is automatic, even if the item is delivered by a third party shipping provider. You can only escape liability if you can prove that the issue is caused by the consumer, an unforeseeable and insurmountable act by a third party to the contract (service providers used by the seller are not considered as such) or a case of force majeure.

Items must be delivered to buyers on the date or within the period indicated at checkout. In any case, be sure to ship the item within 5 working days after you receive shipping information. Otherwise, the order will be automatically cancelled and refunded to the buyer. 

As part of the Buyer Protection Pro we offer buyers, we can help them notify you if the delivery is late or if the item is damaged, cancel the sale and obtain a reimbursement of the order (where the legal requirements are met). 

Please read the Pro Terms and Conditions again for more information. 

Buyers can still contact you directly for any issues with delivery. Below is an overview of their legal rights:

• Items damaged during delivery. The buyer may refuse delivery and ask you to deliver the item again in the same condition as described in your item listing, by sending a registered letter with acknowledgement of receipt.
• Late delivery or loss of items during shipping. Items must be delivered to buyers on the date or within the period indicated in the private conversation with the buyer, and within 30 days at the latest. In any case, be sure to ship the item within 5 working days of the purchase. 

If you fail to deliver the item on time, the buyer may activate the Buyer Protection or Buyer Protection Pro, or require you directly to do so within a reasonable additional period. If you still do not deliver the item, the buyer can decide to cancel the order. 

However, the buyer can cancel the order immediately if you refuse to deliver the item or if the delivery date was an essential condition of the sale (for example if the date was expressly requested by the buyer when you sold them the item). 

If the buyer cancels the sale, they must be reimbursed for the full amount they have paid within 14 days.

More information about your legal obligations in relation to the delivery of items is available here:

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Articles L. 216-1 to L. 216-6 of the Consumer Code; Article L. 221-15 of the Consumer Code

Belgium: Civil Code on contractual civil liability; Code of Economic Law on the information to be provided by professional sellers to consumers; Code of Economic Law on distance agreements between professionals and consumers

Netherlands: Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers; Consumer Code on distance agreements between professionals and consumers

Spain: Civil Code on contractual civil liability; Spanish Consumer Protection Act 1/2007 on the information to be provided by professional sellers to consumers; Spanish Consumer Protection Act 1/2007 on distance agreements between professionals and consumers

Luxembourg: Articles 1142 et seq. and Article 1382 of the Civil Code on contractual civil liability; Articles L. 111-1 et seq. of the Consumer Code on the information to be provided by professional sellers to consumers; Articles L. 221-1 et seq. of the Consumer Code on distance agreements between professionals and consumers

Italy: Articles 1218 et seq. of the Civil Code on contractual civil liability; Consumer Code on the information to be provided by professional sellers to consumers

Portugal: Articles 4 and 7 of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers; Article 8 of  Law no. 24/96, of 31 of July, on consumer protection.

Germany: Civil Code

Austria: Consumer Protection Act and Distance and Off-Premises Transactions Act (FAGG).

The buyers’ right of withdrawal

What is the right of withdrawal? 

A consumer who purchases an item online has a legal right of withdrawal for a period of 14 calendar days from the day following the delivery of the item. If this period expires on a Saturday, Sunday or a public holiday, it is extended to the next working day. 

We will compute this 14-day period on the basis of the information provided by the shipping service provider.

In order to exercise their right of withdrawal, the buyer can, among others options, press the “I have an issue” button in their chat with you on the Vinted site or app, send the template withdrawal form provided in the Pro Terms and Conditions to you or make any other unambiguous statement expressing their wish to withdraw from the sale. The buyer does not have to give any reason or justification for their decision. 

You can also decide to allow them to submit the withdrawal form on your website, if you have one. In that case, you must acknowledge receipt of the withdrawal without delay and on a durable medium, for example by email. 

The buyer must send back or return the items to you without undue delay and at the latest within 14 days from the day on which they communicated their decision to withdraw, unless you offer to collect the items yourself from the buyer. 

The buyer bears the direct costs of returning the items, but you can also agree to bear those costs yourself in your Additional Policies.

If the buyer withdraws, they will be reimbursed for the full amount paid, including the delivery costs. They must be reimbursed without undue delay and at the latest within 14 days from the date on which you either received the item back from the consumer or received proof that it has been dispatched, whichever happens first. 

The buyer must be refunded using the same means of payment as the one used for the initial transaction, unless they have expressly agreed to use another means of payment and provided that the refund does not give rise to any costs for them. Do not reimburse the buyer yourself (unless the sale price has already been transferred to your bank account by the Integrated Payment System Provider): if the buyer is entitled to reimbursement and initiates his/her right of withdrawal through Vinted, we will issue the funds via the Integrated Payment System Provider.

This right of withdrawal does not apply in certain exceptions provided by law, such as:

- items that are made to the buyer’s specifications or clearly personalised; or

- sealed items that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 

Get more information about exceptions below:

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Article L. 221-28 of the Consumer Code

Belgium: Article VI.53 of the Code of Economic Law

Netherlands: Article 230p of the Consumer Code

Spain: Article 103 of the Consumer Protection Act 1/2007 of 16 November 2007

Luxembourg: Article L. 222-9 of the Consumer Code

Italy: Article 59 of the Consumer Code

Portugal: Article 17 of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers.

Germany: Section 312g of the Civil Code

Austria: Section 18 of the Austrian Distance and Off-Premises Transactions Act (FAGG)

Vinted’s role

Buyers can always exercise their right of withdrawal directly with you. 

However, if they do so as part of our Buyer Protection Pro, we will help you keep track of withdrawal requests and help buyers withdraw from sales when justified. Specifically, we will take the following steps:

- If the buyer has duly withdrawn from the sale by clicking on the “I have an issue” button in their Vinted Private Messages with you, you will receive notification and if Buyer meets the applicable legal requirements, it’s your legal duty to refund the buyer;

- If you agree, you can initiate the reimbursement by cancelling the order in your Private Messages with the buyer. Another option is to let us know within 24 hours after receiving the item back from the consumer or proof that it has been dispatched, whichever happens first, and we will ask the Integrated Payment System Provider to release the funds held in escrow back to the buyer; 

- If you and the buyer disagree about the right of withdrawal, for instance if the buyer believes that you are unduly withholding approval of the refund, the buyer can escalate the issue to us. 

The sale will be suspended and the price of the order will remain in escrow until we have determined whether the buyer meets the legal requirements to be reimbursed. If so, we will ask the Integrated Payment System Provider to release the price of the order back to the buyer. 

Please note that we may decide that the buyer does not have to return the item to you, for example where there are strong indications that it may be a counterfeit. More information is available here. 

Please read more here:

Directive 2011/83/EU of 25 October 2011 on consumer rights

France: Articles et seq. L. 221-18 of the Consumer Code

Belgium: Articles VI.47 et seq. of the Code of Economic Law

Netherlands: Article 230o et seq. of the Consumer Code

Spain: Articles 102 et seq. of the Consumer Protection Act 1/2007 of 16 November 2007

Luxembourg: Article L. 222-9 et seq. of the Consumer Code

Italy: Articles 52 et seq. of the Consumer Code

Portugal: Articles 10 et seq. of Decree-Law no. 24/2014, of 14 of February, on distance agreements between professionals and consumers.

Germany: Civil Code

Austria: Consumer Protection Act and Distance and Off-Premises Transactions Act (FAGG).

Legal warranties

Items that you sell on Vinted as a Pro Seller are automatically covered by the legal warranty of conformity (if the buyer is a consumer) and the legal warranty against hidden defects, in accordance with the below legal provisions:

France: Articles L. 217-4 to L. 217-14 of the Consumer Code; Articles 1641 to 1648 of the Civil Code

Belgium: Articles 1649 bis et seq. of the Civil Code; Articles 1641 et seq. of the Civil Code

Netherlands: Article 7:17 of the Civil Code

Spain: Articles 114 et seq. of the Consumer Protection Act 1/2007 of 16 November 2007; Articles 1484 et seq. of the Civil Code

Luxembourg: Article L. 212-3 of the Consumer Code; Article 1641 of the Civil Code

Italy: Articles 129 et seq. of the Consumer Code

Portugal: Article 5, paragraphs 1 and 2, of Decree-Law no. 67/2003, of 8 of April; Articles 913 et seq. of the Portuguese Civil Code.

Germany: Sections 434 to 442 and Sections 474 to 477 of the German Civil Code

Austria: Section 9 et seq of the Consumer Warranty Act

You are exclusively liable to buyers for the sale of your items, in particular with respect to the legal warranties. As a mere intermediary, we are not a party to any of your sales with buyers and cannot be held liable. 

Legal warranty against non-conforming items

This warranty applies if the item is unfit for the uses commonly expected from such an item, does not match the description you have given or does not possess the specific qualities you announced to the buyer or agreed on with them. 

In such cases, the buyer can ask you to:

- Repair or replace the item; or

- If this is not possible, either (a) cancel the order and reimburse it or (b) reduce the price while keeping the item.

The buyer has two years after the delivery of the item to invoke this warranty. For Portugal only: This may be reduced to one year in case of second-hand items, by agreement between the parties.

Legal warranty against hidden defects

For this warranty to apply:

- the defect must have existed at the time of purchase but be hidden; and 

- it must render the item unfit for its intended purpose or diminish its use to the point where the buyer would not have purchased it or would only have purchased it for a lower price had they known about the defect. 

The buyer can obtain a full or partial refund, as well as compensation if the item caused any damage. They must contact you within two years of the discovery of the defect. This warranty can be invoked for up to five years after the purchase. 

Optional commercial warranties

If you wish to, you may also add your own commercial warranties: you can freely define their scope, duration and conditions. You can provide extended warranties for example, or cover risks that are not covered by legal warranties (loss, breakage, etc.). Your Additional Policies must describe these commercial warranties, if you offer any. 

Resolving issues with buyers

As a Pro Seller selling items online to consumers, you must:

- Adhere to a consumer mediation scheme (for Portugal only: or to a legally authorised centre for arbitration of disputes) and give the mediator’s identity, contact details and website address to buyers in your Additional Policies. You are also required to give this information to the buyer again if a dispute has not been settled through a prior complaint lodged directly with your services. 

- Inform buyers that the European Online Dispute Resolution platform exists and that they can use it to settle disputes with you. 

To find out more, please refer to applicable legislation:

Regulation (EU) No 524/2013 of 21 May 2013 on online dispute resolution for consumer disputes

France: Articles L. 612-1, L. 616-1 to L. 616-3 and R. 616-1 of the Consumer Code

Resolving issues with Vinted

In the event of a disagreement between Vinted and a Pro User, you may: 

1. Address a written complaint to Vinted’s Customer Service using this contact form.  
2. In the absence of a response from Vinted within a reasonable period of one (1) month, or if you are not satisfied with the response provided, you or Vinted can try to resolve the dispute in an amicable manner, before any dispute can be brought before a Court that has jurisdiction.
3. You may resort to mediation to settle your disputes with VINTED regarding the provision of the Vinted’s services. For more information, please read our Pro Terms and Conditions.

Effectiveness of internal complaint handling system for Pro users

In 2023 Vinted received 80586 complaints from Pro Users. Average time needed to handle the complaints is 2 days.

Pro Users’ complaints:

* All of which were solved in 2023.

Contact us

If you need to talk to us, please use the form available here. 

Note: Please note, that the information below is for informational purposes only regarding value added tax (hereinafter – VAT). This is not a tax advice, therefore, please follow the official guidance of the Tax Authorities from the country of establishment (place of residence) and seek their assistance, when needed.

1. VAT REGISTRATION

1.1 What does VAT registration mean?

Once your total revenue (during the last 12 months) exceeds the VAT threshold, it means that you are obligated to register as a taxpayer for VAT purposes and all of your subsequent sales are subject to VAT. The general overview of being the registered VAT payer is as follows:

• You charge sales VAT on your sold items by including it in the listing price of your item.
• You deduct the input VAT amount for your purchased goods or services
• You calculate, submit VAT return, and pay VAT due to your local Tax Authority
• If relevant, you declare your sales to other foreign countries

1.2 When do I need to register for VAT?

VAT registration is mandatory when the total annual amount of sales exceeds a certain threshold. The threshold depends on the country of establishment (your place of residence).

Please find more information on local VAT obligations:

• Austria
• Belgium
• France
• Germany
• Italy
• Luxembourg
• The Netherlands
• Portugal
• Spain

This condition applies to your total revenue received during the last 12 months. In other words, if you perform sales outside of Vinted, those sales should also be included in the total taxable revenue.

You can also voluntarily register for VAT, even if the total sales amount is less than specified above.

1.3 How do I register for VAT? What are my obligations as the VAT payer?

1. Submit a request for VAT registration in the corresponding country
2. Apply the corresponding VAT rate(s) for items sold in that country
3. If needed, issue an invoice in accordance with the respective country’s tax requirements
4. Prepare a VAT return and submit it to the Tax Authorities of the respective country
5. Pay corresponding taxes due to the country’s Tax Authorities

1.4 I sell items on Vinted. Does it automatically mean that I must register for VAT purposes?

No. As long as the total volume of sold items does not exceed the VAT registration limit set by the country you are based in, you are operating and are classified as a small business according to the Small Business Exemption Tax Scheme. This means that sales made within Vinted website are not subject to VAT. Just remember that in certain cases you may be responsible for issuing invoices for sold items (you can find more information in Section 3 “Invoicing & Reporting”)

You are still subject to certain VAT obligations for sales made outside of your country of establishment and for invoices received from Vinted (i.e., for shipping and additional visibility services).

2. SALES VAT

2.1 I’m VAT registered Pro Seller. What VAT rate do I need to include in the online listing?

The listing price must include all related taxes, this includes the VAT amount as well. When listing, you don’t know where your Buyer will be based which will impact the rate of VAT taxation.

Therefore, if your main Buyers are based in the same country as you are, you can add a standard or reduced VAT rate on top of your expected revenue. If you are already registered for VAT in any other country or are very close to the VAT registration limit, we recommend evaluating the difference between the applicable VAT rates of the two countries and choosing the higher one.

For example: You are a Pro Seller based in France and sold handmade shoes for EUR 180 to a Buyer based in France. The net revenue and VAT amount are calculated as follows:

Item price = EUR 180, VAT rate in France = 20%

VAT amount = (item price / (100 + VAT rate)) x VAT rate = (180 / (100 + 20)) x 20 = EUR 30

Taxable base = item price - VAT amount = 180 - 30 = EUR 150

Gross amount = EUR 180

Net revenue= EUR 150

VAT amount = EUR 30

Also, please note that a special VAT margin scheme could be applied for second-hand items. More information can be found on your country of establishment Tax Authorities website (Section Links).

2.2 I sold an item to the Buyer in another country. Do I need to do something?

In this case, the item can be taxed with VAT of the country you operate or with the Buyer’s foreign country VAT. This depends on the volumes that you are selling to foreign countries:

1. The item will be taxed with your local VAT rate, if your annual revenue from all EU countries does not exceed EUR 10,000.
2. When the threshold of EUR 10,000 is exceeded, the item should be taxed in the Buyer’s country, which means that the Buyer’s country VAT rate must be applied.

We recommend keeping track of your total amount of sales in each specific country.

2.3 I have reached the distance sales threshold in a foreign country. What do I do next?

When you exceed the distance sales threshold of EUR 10,000, you have two possibilities to report VAT:

1. Register (or remain registered) in each of the foreign EU countries, where you have customers. In each foreign country, prepare and submit VAT returns, and pay VAT owed, or;
2. Register in the One-Stop-Shop (hereinafter – OSS) system through the local Tax Authority – your country of establishment (place of residence). Once the registration is complete, you can report and pay VAT owed on distance sales made within the EU through the local OSS portal.

For your convenience, all of your distance sales may be reported using the One-Stop-Shop system provided by the local Tax Authority, and one payment into this system will be distributed to foreign Tax Authorities accordingly.

Please note that OSS system is not mandatory, but it makes fulfilling your VAT obligations much easier if you are selling your goods to other EU countries.

2.4 I perform distance sales. How does this impact my local sales?

Your VAT registration in a foreign country or OSS reporting has no direct effect on your local sales.

However, please note that the VAT registration threshold in your country is calculated based on total annual revenue, including revenue received from the foreign Buyers.

2.5 When and how often I have to declare VAT in OSS system?

Businesses selling goods online can easily fulfil all their VAT obligations in the EU in a centralized manner via the online business portal OSS by submitting an OSS declaration. This declaration and payment of VAT should be made on a quarterly basis.

You shall declare VAT in the month following the calendar quarter for which you are submitting the return. The last day you can submit VAT form is the last day of following quarter month.

For example: the VAT return for the 2^nd calendar quarter is made in July. Last day to submit VAT return for 2^nd calendar quarter is July 31^st.

2.6 How to register for One-Stop-Shop (OSS) system?

You can register for One-Stop-Shop (OSS) system through your local Tax Authority.

Please find more information on local OSS obligations:

• Austria
• Belgium
• France
• Germany
• Italy
• Luxembourg
• The Netherlands
• Portugal
• Spain

3. INVOICING & REPORTING

3.1 Am I required to issue the invoice for the sold item?

Not always. There is no invoicing obligation for local sales as well as distance sales within the EU, provided that you are using the OSS system. Nevertheless, you can still opt to issue an invoice, which only needs to meet the invoicing requirements of your country of establishment. If you do not use the OSS system, issuing an invoice remains mandatory and subject to the rules in the Member State of destination.

3.2 What amount should be on the invoice?

The amount on the invoice should be equal to the price of the item, plus the price of the shipping label, and applicable VAT rate(s).

3.3 What information should be on the invoice for the sale to the Buyer based in the same country?

The invoice shall be subject to the rules applying in your country of establishment in which the supply of goods is deemed to be made, in accordance with the provisions to the Article 226 of the EU Directive on Value Added Tax.

Information about the relevant local invoicing requirements:

• Austria
• Belgium
• France
• Germany
• Italy
• Luxembourg
• The Netherlands
• Portugal
• Spain

3.4 What information should be on the invoice for the distance sale?

When you sell your items to the foreign Buyers, but you have not exceeded the distance sales threshold, the invoice should include the same information that would be included for the local sale to the Buyer established in the same country as you (Section 3.3).

If you use the OSS system, all your invoices should be issued according to the local requirements and include your VAT number from the local Tax Authority.

If you have the VAT registration in the specific EU country, the invoice must include your foreign VAT number and other information required by that country. That information by country can be found in Section 3.3.

3.5 I have received the invoice from Vinted. What does it mean?

The invoice you have received is for services provided by Vinted, e.g., shipping labels, buyer protection fee, or additional visibility services provided to you.

Since you perform the economic activity, the services provided to you by any foreign supplier are subject to reverse charge VAT. This means that the acquirer of the services — in this case, you — are required to report and pay VAT at the standard VAT rate.

3.6 I’m not a VAT payer. How do I report and pay VAT for Vinted services (i.e., shipping, buyer protection fee and additional visibility services)?

The process of reporting and paying reverse charge VAT for the purchase services depends on the rules of your country of establishment (place of residence). Therefore, we advise you to contact your Tax Authorities for further assistance.

3.7 How should I report distance sales?

Sales for Buyers established in other countries can be reported using One-Stop Shop (OSS) system. Please find more information in Section 2.5.

4. RETURNS

4.1 The Buyer wants to return the purchased item. Do I need to issue any documents?

Not always. You are required to issue a credit note, only if the invoice was issued for that sold item. Since invoices for distance sales are mandatory, credit notes will also be mandatory. The amount of the credit note should be the same as indicated in the initial invoice, i.e.. the price of the item plus the price of the shipping label and applicable VAT rate(s).

4.2 What information should be included on the credit note?

Generally, the requirements for the credit note are the same as for the invoice – it must contain the details outlined in Article 226 of the EU Directive on Value Added Tax, as well as relevant rules of your local Tax Authorities (please find more information in Section 3.3). Additionally, the following information should also be included in the credit note:

• An indication that it is the credit note
• A reference to the initial invoice number
• The amount of the credit note written as a negative sum (to indicate the amount being given back)
• The VAT amount indicated separately from the amount of the item
• The total amount (credited amount and the VAT amount)

LINKS:

Websites of the relevant Tax Authorities:

• Austria
• Belgium
• France
• Germany
• Italy
• Luxembourg
• The Netherlands
• Portugal
• Spain

Information about VAT payment to the relevant Tax Authorities:

• Austria
• Belgium
• France
• Germany
• Italy
• Luxembourg
• The Netherlands
• Portugal
• Spain

Other helpful information:

What is OSS? - All you need to know about the one-stop shop (OSS) - Publications Office of the EU (europa.eu)

Guide to all EU countries - VAT rules and rates: standard, special & reduced rates - Your Europe (europa.eu)